Solution ComfortSeat® - We Can Help
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Many people need assistance in the bathroom. When toileting becomes painful, difficult or impossible, a Solution ComfortSeat® unit makes it easier. We also offer a number of assistive aids for the bathroom. If we can be of service, please don't hesitate to contact us by clicking here. We're always happy to help.
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Solution ComfortSeat® Unit Frequently Asked Questions:
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Which Solution ComfortSeat® is right for me?
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Click here for a chart illustrating how to pick the best unit for your special needs, click here to contact customer support, or call us at  .
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How does each unit operate?
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Each unit operates differently, but are all easy to operate. Each unit and/or mode requires either a press of a button, a turn of a dial, or the press/pull of a lever. Click here, and then click on the individual product to read a description of how each works.
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Do I have to replace my toilet?
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Almost never. Solution ComfortSeat® units install on almost all existing residential toilets. Only certain irregular-shaped designer toilets are incompatible, and may need to be replaced to use one of our units. In some cases, single-piece designer toilets may accept a unit, with the use of an adapter or with minimal modification. High-pressure commercial toilets may also be compatible with some adaptation. Click here to contact customer support online, or call us at , if you have any questions.
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Do I have to replace my toilet seat?
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Several units (SCS-6000, SCS-4000, and the SCS-1000) replace your existing seat, while other units install under your existing seat (or a specialty seat, purchased from us). Click here, and then click on the individual product for more details on each unit.
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My home has very hard water... Is this OK?
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Some of our electronic Solution ComfortSeat® units, which heat water in a storage tank, may be prone to blockage due to sediment and hard water build-up. We have small inline water filters available, which may help reduce hard water buildup and prolong the life of the unit. They are easy to install, and each filter lasts between 6 ~ 12 months, depending on usage and water conditions. They cost only $20 each, plus $9 S&H, and are available by Clicking here to contact customer support, or calling us at , to order. We only recommend the filter if your water is very hard, as adding the filter - in some cases - can reduce the fill rate of the unit. While the unit will spray with the same force, extensive use might require that the unit stop spraying for a few seconds so the unit's water tank can re-fill.
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Is this a bidet?
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They technically aren't bidets, according to most medical and insurance/aid parlance... Per mandate, a TRUE bidet is exclusively the traditional stand-alone non-electric porcelain fixtures. The term "bidet" is often applied to other consumer toilet-mounted hygiene units as a convenience, but it is really a misnomer. In actuality, such units are designated "adaptive toileting aids," with "bidet features." This has been set to avoid consumers, plumbing professionals, and agencies from confusing the two different product categories for professional classification.
In the case of the Solution ComfortSeat® units; our units take the original simple concept of the bidet, and modernize it to help assist physically challenged users with special needs or people who want exceptional assistance, without the need to transfer to a separate washing unit. They are classified as an "Adaptive Durable Medical Toileting Assistive Aid."
If you are planning on getting reimbursement, remember... DO NOT refer to this unit a "bidet" (porcelain bidets are generally not covered by most insurance plans), to avoid miscategorization. Instead, refer to it as a "Durable Medical Toileting Assistive Aid" when speaking with your agent. We know; it sounds kind of peculiar - but insurance companies and government agencies can be very particular when it comes to terminology. Speaking casually, however, most people will know what you're talking about when you call a Solution ComfortSeat® a bidet.
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Is the unit easy to install?
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Solution ComfortSeat® units are designed to be quickly and easily installed by an ablebodied person - NO PLUMBER REQUIRED. An ablebodied adult can typically install most of our units with just a flat-head screwdriver and a medium-sized adjustable-wrench in between 10 ~ 40 minutes (penetrating spray may be used to help loosen old seats) depending on the unit. A handyman can typically install a unit in under 20 minutes. Each unit uses either a "T-Valve" that hooks up to the fresh water supply pipe behind your toilet, or a "T-Hose" that replace your existing hoses; both of which supply the unit and your toilet tank with fresh water. Several units require a 110V North American standard three-prong grounded electrical outlet within 4 feet (1.22 meters) of the commode. If one isn't available, one can typically be installed very easily by an electrician in a home built within the last half-century. Irregular or pre-1970s standard plumbing may require certain adapters, which are available at most hardware and plumbing supply stores. Every unit comes with easy-to-read instructions.
Click here to view general installation instructions
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Can I get a set of instructions to look at?
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Click here to contact our customer support team, or call if you would like us to email or fax a specific set of instructions to you. PDF format manuals are available for some units, upon request.
We're constantly updating our manuals for better ease-of-installation / ease-of-use, and to reflect updates to our unit. Sometimes, units will ship with "beta manuals" that might be in the process of updating. All the steps will be correct, but some of the illustrations and grammar might still be in need of correction. When the latest manuals are complete, we attempt to mail them to each customer. If you ever need a current set of instructions, or require instructions for an older unit, Click here to contact our customer support team, or call . Let us know what model you need instructions for, and when it was purchased, so we can make sure you get the compatible instructions.
Click here to view general installation instructions
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Is financial assistance or reimbursement available for these units?
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There are actually a number of ways you can get financial assistance for purchasing a Solution ComfortSeat® unit, and assistive accessories through private insurance providers, government agencies, veterans administration, associations and more. Please call us at to speak with one of our customer care agents. They will help you find a way to afford a Solution ComfortSeat® unit. Click here, and scroll down, to view several low-cost units, as well. If you order right away, you can take advantage of our limited time promotional discount - 40% off of any Solution ComfortSeat® unit - our top-tier units (SCS-6000, SCS-4000, and SCS-1000) even come with a free EZ Wash (a $189.95 value).
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Do you have local dealers?
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There are several dealers that carry the Solution ComfortSeat® line of products. Click here to contact customer support online, or call us at , if you need help finding a dealer. However, the limited-time discount price offer is NOT available through dealers. If you want the 40% discount, you must order from this website or order over the phone with the discount offer code (if provided in the ad your saw).
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Can I return a unit?
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If your Solution ComfortSeat® unit isn't compatible with your plumbing, toilet, bathroom or doesn't appear to be the right unit for you, you can return it within 30 days if the unit has NOT been used, less S&H. A 10% ~ 15% restocking fee may be applied, depending on condition and completion of the returned unit and parts. After 30 days, special conditions may be applied for returns. Due to the hygenic nature of medical products, we cannot accept a unit that has been hooked up to plumbing or been in contact with human waste. Other restocking fees may apply if units are returned with if there is damage to the unit or parts are missing. Click here to view our entire return policy. Click here to contact customer support online, or call us at , for details or for Return Authorization. We will not accept returns without a valid Return Authorization.
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What are your unit warranties?
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Solution ComfortSeat® units are warrantied to be free of manufacturing defects. Each unit has a different warranty period, displayed on the individual item descriptions. We also offer extended warranties for many units. Click here to contact customer support online, or call us at , for warranty details.
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How are units shipped?
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We ship Solution ComfortSeat® units using several different carriers. Within the contiguous 48 United States, units will generally arrive within 2 ~ 4 business days after a unit is ordered. Some of our units (SCS-6000, SCS-4000, and SCS-1000 in particular) are custom assembled, and may require 2 ~ 4 additional days for completion (varies by demand or degree of customization). On average, most units are received within 7 days of being ordered (a few more days might be necessary for deliveries to remote locations). Expedited assembly, express shipping, international shipping, and special shipping options are available upon request. Click here to contact customer support online, or call us at , for options.
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How are units repaired / serviced?
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Solution ComfortSeat® units are top-quality, designed for use in hospitals and nursing homes, and rarely require service. If a unit experiences a malfunction, is damaged, or is in need of service click here to contact customer support online, or call us at , for parts, support or replacements. We have several repair centers that serve the entire continental United States. Click here to see our return policy.
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May I have a catalog sent to me?
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Click here to contact customer support online, or call us at , and we'll send you our entire literature kit 100% FREE to you, via United States Postal Service First Class Mail. You are under no obligation to buy, and no salesperson will call you (unless requested). Please note that some special offeres are only available online.
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Are you reputable sellers?
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Great Ideas Inc., the manufacturer of the Solution ComfortSeat®, has been in business since 1964. We are long-time Better Business Bureau Members, in good-standing. We use the safe and secure PayPal shopping cart, offering multiple levels of safety and security for buyers. We use reputible shipping companies to send all orders. For our electronic data, we use deep-encryption featuring triple 256-bit cyphers (AES-Twofish-Serpent) that exceeds the standards of the National Institute of Standards and Technology (NIST) of the United States. Click here to review our privacy policy. Please feel free to click here to contact customer support online, or call us at to speak with a friendly customer care agent, if you have any questions.
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How do I contact customer support?
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Click here to contact customer support online, or call us at . Our friendly and helpful customer care team is waiting to assist you!
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